Return Policy

We want you to be happy with your purchase from LUNELCO. That’s why we offer a 30-day return or exchange policy. If you're not fully satisfied with your product, please reach out to us at lunelcoshop@hotmail.com — we’re here to help!

Note: For hygiene reasons, returns are only accepted on brand new and unopened items.

Return & Exchange Process

  1. Contact us first via email at lunelcoshop@hotmail.com to request a return or exchange.

  2. We will provide you with the return address and instructions.

  3. Include your order number, email address, and reason for return or exchange on a note inside the package.

  4. Ship the item(s) back to us. Once received and inspected, your refund or exchange will be processed within 7 business days.

⚠️ Please do not return items to the sender address on the shipping label. Always contact us first to avoid delays or misrouted packages.
📦 Return shipping costs and customs clearance (if applicable) are the responsibility of the customer.

Non-Returnable & Non-Refundable Items

  • Discounted or clearance items

  • Products that have been used, opened, or activated

  • Personal care or wellness products (e.g., candles used for therapeutic purposes) that have been opened

  • Returns requested more than 14 days after delivery

Refund Processing Time

  • We process refunds within 7 business days of receiving your returned package.

  • Refunds will be issued to the original payment method.

  • Refund time depends on your provider:

    • PayPal: Within 24 hours

    • Credit/Debit Cards: Up to 15 business days

Exchanges

  • For unshipped orders: Email us at lunelcoshop@hotmail.com and we can help you update the items.

  • For delivered orders: Products must meet return conditions (unopened, unused). Please contact us for return instructions.

Shipping Costs

  • Shipping charges depend on your local courier.

  • Shipping, taxes, and insurance fees are non-refundable.

  • LUNELCO does not cover return shipping costs.

  • No restocking fee will be charged for eligible returns.

If you have any questions or concerns about your order or return, don't hesitate to reach out. Our friendly customer service team is here to assist you.

Customer Service Email: lunelcoshop@hotmail.com